Shipping policy

Effective Date: 22 NOV 2025
At HDFWD, we offer global delivery for all apparel orders. Please review our shipping policy below:
  1. Processing Time: Orders are processed within 1-3 business days (Monday-Friday, excluding Hong Kong public holidays) after payment confirmation.
  2. Shipping Methods & Delivery Times: Standard shipping: 7-14 business days to most regions. Expedited shipping: 3-7 business days (additional fees apply). Delivery times are estimates and may vary due to customs processing, weather, or carrier delays.
  3. Shipping Costs: Shipping fees are calculated at checkout based on destination and order value. Free shipping may be offered for orders meeting a minimum threshold, as advertised on our site.
  4. Order Tracking: Once your order ships, you will receive a tracking number via email to monitor delivery status.
  5. Customs & Import Duties: International orders may be subject to import duties, taxes, or customs fees, which are the responsibility of the recipient. We are not responsible for these charges or delays caused by customs procedures.
  6. Delivery Issues: If your order is lost, damaged, or delayed in transit, contact us at admin@auretopove.com within 14 days of the estimated delivery date. We will work with the carrier to resolve the issue or offer a refund/replacement at our discretion.
  7. Undeliverable Packages: If a package is returned to us due to an incorrect address provided by the customer, we may charge a re-shipping fee to resend the order. Refunds will only be issued if the customer cancels the order after the package is returned.